Custom orders including items selected in specific sizes

If for any reason you are unhappy with your purchase please get in touch and we will do our best to arrange an exchange or alteration to your piece. Please note that due to the hand crafted nature of the items for sale this is not always possible.

Returns

Alterations, exchanges and refunds are offered at Rojhe Design’s sole discretion.

Orders must be returned in their original packaging and in perfect condition.

Returns and Exchanges must be arranged with, and approved by Rojhe Design prior to the item/s being sent back.

Items are returned at the buyer's own risk. It is recommend that you use the Royal Mail Special Delivery service to insure items against loss or damage. Postage will be refunded only if the item is faulty or if any error relating to the order has been made by Rojhe Design.

Product Representation

Each jewellery piece is represented as accurately as possible. Due to the the hand crafted nature of the products available, along with the possible differences to individual screen resolutions that may occur, we are unable to guarantee that the product images you see are an exact, accurate representation of the actual merchandise.

Images are not to scale so please refer to the dimensions given for each piece.

Delivery

Items within the UK are sent by Royal Mail Special Delivery which is a guaranteed next day, recorded service requiring a signature on arrival. Please note: All contact information and delivery information must be submitted accurately and in full to guarantee that the order is dispatched to the correct address.

A free ‘local delivery’ service is available to customers living in Dumfries, Castle Douglas, or Kirkcudbright. This delivery option is currently only available within the above stated areas.

Order Times

There is currently an approximate waiting time of two weeks for new orders due to the hand crafted nature of the items available. If you have a particular requirement for an order to be delivered sooner than this, please get in contact before placing the order. We will do our best to accommodate special time requirements.

Cancellation Policy

Due to items being made individually to order, cancellations and amendments must be done within 24 hours of placing the order.

If you have any questions please don’t hesitate to get in touch.